Service

SMART DOOR strives to ensure that every delivery is complete and in accordance with your order. However, in practice, despite all our checks, this is not always possible. We are able to rectify any errors or shortcomings in the delivery at short notice and thus mitigate the impact of an incomplete or poor quality delivery on the customer. However, it is important that you inform us immediately of the situation and allow us to propose the most appropriate solution to the problem. In the case of a delivery claim, please always quote the order code and the serial number of the gateway. For large projects, it is advantageous to install one door completely before installing another, so that any errors and shortcomings in the delivery can be detected and corrected relatively quickly and cheaply. SMART DOOR is guaranteed for 24 months from the date of delivery. The warranty covers the quality and completeness of the delivery, as well as the functionality of the equipment if it has been installed by an authorized person. The manufacturer undertakes to ensure the supply of spare parts and materials necessary to remedy all defects and faults caused by manufacturing defects or material defects during the warranty period.